Friday, September 28, 2007

L Train Report Card: A Lot of "C"s

Still Testing

The L Train, which is the lifeline of an awful lot of people living in North Brooklyn got a mixed set of marks in the latest NYC Transit report cards filled out by riders. While they're far from stellar grades, they're a lot better than you'd think, given service disruptions, overcrowding and the like. Here's a bit from the story in today's Daily News:
Riders who filled out NYC Transit report cards have graded the line a C. More than 4,000 straphangers completed the report cards, rating the line in 21 categories, including room at rush hour, lack of graffiti in subway cars and sense of security on trains...

"The line has also seen unprecedented ridership growth, growth we didn't fully anticipate and have been unable to respond to as quickly as we would have liked," Roberts added.

Riders didn't give top marks to the line in any category but gave it a B-minus rating in five areas: onboard signs that help riders find their way; lack of graffiti inside trains; comfortable temperature in subway cars; ease of use of subway turnstiles and the availability of MetroCard vending machines.

No F grades were issued, but the line did receive a D for lack of room onboard trains at rush hour.

Straphangers doled out C, C-plus and C-minus grades in the bulk of the categories, including sense of security on trains and in stations, working escalators, station announcements and helpfulness of staff.
Only a D for lack of room at rush hour?



Anonymous Anonymous said...

It's appalling, I know, but look at the response numbers - also ridiculous.

My theory is that most of the people riding the L are not from New York so they do not know what acceptable service levels are.

4:22 PM  

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