Slope Barnes & Noble Tosses Mom, Makes Child Cry?
[The manager] added that B&N is changing their policy and will soon prohibit exchanges of any kind without receipts. When I complained about the policy and stated that I would just buy "I Stink" (without using the credit) and return it if I found a way to exchange it elsewhere, he refused to sell me the book and insisted that I leave the store (this had never happened to me before at any store so needless to say I was really surprised). At this point my almost 3 year old son started crying and we left the store (had I known how this encounter would go, I would never have tried to exchange the book with him there).There have, apparently, been many responses, most of them expressing extreme distaste for the Barnes & Noble, whose children's section is a de facto neighborhood play space, and some including some understanding. Here's a sample of one:
I now find myself regretting the ridiculous amount of money we've spent at B&N (most recently for a pile of holiday gift cards for my son's babysitter, our eight nieces and nephews, and other family members, as well as books for my son). I find their return policies unfair and wanted to make sure that everyone's aware of them BEFORE deciding where to shop.
The store manager refusing to sell you the book and then asking you to leave the store is just plain insanity, however, I would be insane if I managed that particular Barnes & Noble as well. I can't even imagine what it's like to watch your stock get ruined day in and day out by all the uncaring nannies and parents that use the place as a playground and snack bar. Of course not all nannies and parents abuse the store, but many definitely do. I've seen it countless times and have bought plenty of books as gifts which I've had to bring back once sticky finger prints / tears were later discovered on inside pages.Definitely an ugly scene in the kid's section at the Slope B&N.
Labels: Park Slope