Some Improvements at Boerum Hill Nightmare Post Office?
It just could be that the way to get improvements at a Brooklyn Post Office that everyone's unhappy with is to start a campaign of collection complaint that make their way into online, print and television media. So it is with Boerum Hill's Times Plaza Station, aka the Nightmare Post Office. (A couple of weeks ago, we featured some details of the problems here and here.) There was also a News 12 story on the issue. There are actually signs that things may be improving, including an email on the Boerum Hill Group that says things are better:
went to the post office last week to mail packages. you can tell that they are very aware of the complaints. every teller was working, they've cleaned up the forms table and i could hear construction going on in the back. the manager was out front helping people with the self-postage machine and answering questions. two days later, a package was delivered when i was there and handed to me with a smile. its working!!!!Meanwhile, some neighborhood representatives met with postal official last week (Archie Warner, the Manager of Customer Service Operations from the Brooklyn Postmaster's Office and Andrea Burrows, the Customer Relations Coordinator). Here's some detail about that get together, in which the postal officials noted that "frustration was evident" from the community, but that managers in the postmaster's office weren't always aware of service problems. They said a search is underway for a better space for the station and also promised to look into problems with package delivery. As for bitter complaint about the service offered by clerks at the post office they said "The Brooklyn Postmaster has personally spoken with each clerk about this issue, and there will be job-related repercussions if no improvements are made, or if improvements turn out to be of a temporary nature." Also:
An agreement was reached that the entire community will look for the promised changes in the post office, and will promptly report any problems. Such a report should contain the name of the clerk (all clerks are required to wear name tags) and/or the clerk's ID from the receipt. By the same token, exceptionally good service should also be reported, with the clerk's ID...It was furthermore understood that if improvements fall short of expectations, or are not maintained indefinitely, this matter will be brought before the press, the politicians, and the Postmaster General in Washington DC.We know there will be follow up on this one.